Do you have a question? You'll probably find the answer here! If not, please contact us by email at this address: info@buyfinacci.com

SHIPPING & ORDER
SHIPPING INFORMATION

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at info@buyfinacci.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to info@buyfinacci.com

Estimated Delivery Times

USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days
HOW TO TRACK MY ORDER?

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at info@buyfinacci.com and we'll sort this out.
WHERE DO YOU SHIP FROM?

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.
I HAVEN'T RECEIVED MY ORDER CONFIRMATION?

First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at Info@buyfinacci.com and we'll update your details.
HOW CAN I TAKE PROFIT OF THE DISCOUNTS?

BUY 2 ITEMS GET EXTRA 10% OFF
BUY 3+ ITEMS GET EXTRA 15% OFF 

Simply add to cart 2+ items of your choice and the exclusive discount will apply automatically in your cart.

There is no limit to the number of times you take profit of the offer. (i.e: purchase 6 items and get extra 15% OFF on your order)
CAN I CHANGE OR CANCEL MY ORDER?

You can change or cancel your order within 2 hours after purchase.

After that, your order is already being prepared and can no longer be modified.
DO YOU OFFER FREE SHIPPING?

Yes, free shipping is available for all orders over $40/€35/£30.

You can also select the “International express shipping + loss insurance” option to receive your order faster and receive a full refund if your package is lost.
HOW TO RETURN MY ORDER?

If you're not happy with your purchase, please contact our customer support at info@buyfinacci.com.

We offer easy returns and exchanges to ensure you have a positive experience with Mona Paris.
IS MY PAYMENT SECURE AND WHAT ARE THE PAYMENT OPTIONS?

We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.

We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay & Klarna
WHEN WILL MY REFUND BE PROCESSED?

We aim to process your refund within 14 business days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 business days, we recommend contacting your bank directly.

Products
HOW SOULD I CARE FOR MY JEWELRY?

Thanks to the use of high-quality Stainless Steel, caring for your pieces is incredibly simple. To maintain their shine, they require minimal effort: simply wash them occasionally with warm water and a mild soap, then dry completely with a soft cloth.

While you can wear them in the shower, avoid prolonged exposure to harsh chemicals (like bleach or abrasive cleaners). Store them in a dry place, away from sharp objects, to prevent surface scratches. These simple steps ensure your jewelry retains its brilliance and durability.
WHAT MATERIALS ARE YOUR JEWELRY MADE OF?

Our collection is crafted from high-quality Stainless Steel, designed for maximum resilience.

Your pieces are waterproof, tarnish-proof, and hypoallergenic. Forget the worry of fading or changing color—wear them with confidence 24/7, knowing their shine will endure through every adventure.
ARE MY JEWELRY GUARANTEED?

We stand behind the quality and craftsmanship of every piece we create. That’s why all of our jewelry comes with a 2-Year Guarantee from the date of purchase.

This warranty covers any manufacturing defects or issues with materials or plating under normal use. Should a covered defect occur, we promise to repair or replace your item free of charge.

Please note: The warranty does not cover normal wear and tear, accidental damage, or issues arising from improper care.

To make a warranty claim, please contact our customer service team with your proof of purchase.